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Hosting Supplies
Hosting Supplies
Frequently asked questions
What is the return policy?
The 30-Day Guarantee
You have 30 days from the date of delivery to decide if the product is right for you.
- Condition: Items must be returned in their original packaging and in "like-new" condition.
- Window: Returns must be initiated or postmarked within this 30-day period.
Simple 3-Step Process
- Request: Contact our support team with your order number.
- Print: We will email a pre-paid return shipping label directly to your inbox. Simply print it out and attach it to your package.
- Ship: Drop the package off at any authorized carrier location.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do the utensils have a "woody" texture or splinters?
No. We use a professional smooth finish on all our bamboo cutlery to ensure a splinter-free, comfortable experience for every guest.
Is the knife actually sharp?
Yes! Our bamboo knives feature a serrated sharp edge specifically designed to cut through food efficiently, unlike many plastic or wooden alternatives.
What is your Pre-Order Policy?
A pre-order is an item that is currently not in stock but is available for purchase. By placing a pre-order, you are securing your item before it arrives at our warehouse, ensuring you don't miss out on high-demand releases.
Payment
- Upfront Payment: Payment is collected at the time of checkout, just like a standard order. This ensures your unit is reserved specifically for you.
- Cancellations: If you change your mind, you may cancel your pre-order for a full refund at any time before the item has shipped. Once the shipping process has begun, our standard Return Policy applies.
Shipping & Delivery
- Estimated Shipping Date: We provide an estimated shipping date on the product page. Please note that this is an estimate based on our production and shipping schedules. While we do our best to meet these dates, delays can occasionally occur due to logistics or manufacturing.
- Mixed Orders: If your order contains both in-stock items and pre-order items, the entire order will be held and shipped together once the pre-order item is available.
Tip: If you need your in-stock items sooner, please place two separate orders.
- Tracking: You will receive a shipping confirmation email with a tracking number the moment your pre-order leaves our warehouse.